AAAAAHHHHH! I was starting to feel like something was wrong with my email account since it is now March and I wasn't receiving any inquiries. Last year at this time everyone was beginning to book their summer trips so I was getting VERY nervous.
My instincts were correct! My reservation requests that were getting submitted on the website weren't being forwarded to my email and just getting stuck in website purgatory. =(
I have corrected the issue now, but unfortunately I missed about 20 reservations. I'm incredibly disappointed in missing the opportunity to host those wonderful campers and also very sorry that it must have been frustrating for them to try and square away their trips and never get a response.
I've now added it to my contact sheet to please call me to book if possible. I'm always available by phone and it is a one step process for my guests to call and book. I can check for dates and take all of your information at the same time and have your confirmation email to you within 15 minutes.
However, I do understand that for some email is easier so that option is still open (and my email crisis is fixed!) At Happy Camper Teardrop Rentals we want to do what makes your booking process as easy as possible, so if you have any idea, questions, or comments please post below and I would love to respond.
Hello all my Happy Campers!
Adam and I have been working hard to make your experience the best it can be! With that we have done some upkeep and new systems.
1. Repair Cost Sheet- I know that when I rent something I like to know that the rental company isn't going to charge me HUNDREDS of dollars for something small. With that in mind I have taken all of the items that got broken over the year and created a repair cost list for all of my guests to see. We generally just charge you the cost of the item with a few extra dollars for labor or handling fees. This way all of our guests will know that if they accidentally broke a cabinet hinge the repair cost is only $15 and you can rest easy for your trip knowing it isn't going to break the bank if you break our things.
2. New and FRESH! - We have repainted the frame, replaced walls, and squared away all the little things. We want to start our year with clean and comfortable everything so we made sure to fix all of the little accidents that happened last year. These trailers look brand new and I'm sure my campers will be happy and feel appreciated.
3. Bad new about Burning Man- Last years Burning Man was bitter sweet. I was so happy to meet and talk with my "Burners" but the trailers didn't fare so well... This year we are going to need to up the Burning Man Price to $950 for the week. Unfortunately the roads to burning man are not paved or even smooth so I have replaced 2 axels and 1 solar power. Unfortunately for me I didn't notice the axles until tires started dropping like flies and I couldn't recuperate my cost. I appreciate each of my reservations and want to help everyone have a wonderful time. I'm thinking that if I up the initial cost then everyone will be more relaxed and not have to worry so much about damages, because damages are guaranteed from Burning Man.
That's it for now! Thank you for reading and renting with us!
<3 Adam, Kylie, and Scout.